Personal Learning Device (PLD) Frequently Asked Questions

PLD
1. What device will the students be purchasing?
The students will be purchasing the Lenovo Chromebook 500e 4th Gen.

2. What does the device bundle include?
It includes these items as well as the device (Lenovo Power Adapter, Lenovo USB Wired Mouse, Lenovo Carrying Case, Lenovo Pen).

3. What happens if my child’s device is faulty?
Technical support will be provided to students through:
• Service-desk support in School – Library
o Trouble-shooting of device issues
o Solve connectivity issues
• For repair of devices (hardware issues) – the device will be collected from the school to be sent for repairs. There is a 2 week turn-around time. A temporary loan device will be issued to students while waiting for their devices to be repaired.

Lenovo will be transitioning to a new service centre provider, Servlink, to enhance repair quality and customer experience. Servlink, our current Onsite Authorised Service Provider, has consistently delivered excellent service, and we expect this change to bring operational efficiencies and greater convenience for you.

Please refer to the information below:

New Service Centre Location:
Servlink Technologies – Lenovo Authorised Service Centre
Address: 2 Kallang Avenue #09-01, CTHub 1, Singapore 339407

How do students get to the new service centre?
• By MRT:
The nearest MRT station is Bendemeer Station (Downtown Line). It’s about a 5-minute walk to CTHub from the station.
• By Bus:
Bus services 13, 23, 67, 125, and 133 stop near CTHub
• By Car:
CTHub offers parking facilities. Enter via Kallang Avenue, and parking is available at an hourly rate.

What are the operating hours of the new service centre?
• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday: 9:00 AM – 1:00 PM
• Closed on Sundays and Public Holidays

Do I need to book an appointment to visit the new service centre?
No, there is no need to book an appointment. The new service centre operates on a self-service concept, designed to minimise waiting time for customers. Simply walk in during operating hours to receive assistance.

What are the contact details for the new service centre?
• Hotline: +65 6817 1435
• Email: Svcctr@servlink.com.sg

Will the Tai Seng service centre remain open during the transition?
Tai Seng Centre will still remain operational as a drop off location, but customers are strongly encouraged to proceed to CTHub for faster service.

How will this change benefit customers?
•Improved repair quality: Servlink has a proven track record of delivering excellent service and repairs.
•Convenient location: The new service centre at CTHub is centrally located and easily accessible by public transport and car.
•Seamless transition: No service disruption is expected, as the Tai Seng Service Centre will remain functional during the transition.

4. What happens if my child loses the device?
(a) Parents/students to
      i. make a police report,
     ii. contact Lenovo helpdesk for device issues at 800 852 8100 or whatsapp 67036821 and
    iii. inform the school.
(b) The contractor’s helpdesk/service centre will advise parents on the insurance claim procedure.
(c) If the device is without insurance coverage or the loss is due to clause(s) not covered under insurance, parents can seek school’s assistance to procure a replacement device.

5. Can my child bring his/her own device?
The school strongly encourages parents to purchase the recommended PLD. Different OS could lead to compatibility issues and disruptions to the classroom learning experience. Device Management Application compatibility issues could make it challenging for the school to monitor, manage and secure the PLDs. (Please also note that the data in your own device will be wiped out before the installation of DMA.)

Finance
Funding Support for Singapore Citizen (SC) Students
The cost of the device bundle can be paid using your child’s Edusave account, after setting aside provision for payment of second-tier miscellaneous fees.

To ensure the affordability of devices, there was a one-time Edusave top-up of $200 in 2020 to 2022, and $300 in 2023 to support the purchase of the device. This is on top of the annual $290 credited into the Edusave account for Secondary School students.

For students on MOE-FAS, subsidies are available even if there is insufficient Edusave balance. The cash out-of-pocket will be $0. Subsidies will be provided for SC who need support, particularly those whose Gross Household Income (GHI) is below $4,000 or Per Capita Income (PCI)# is below $1,000.

For more details on financial assistance, please approach the school.

Funding Support for Non-Singapore Citizen Students
Permanent residents (PR) and international students (IS) who need support could apply for subsidies, particularly those whose Gross Household Income (GHI) is below $4000 or Per Capita Income (PCI)# is below $1000.

For more details, please approach the school.

1. My child is a Singaporean Citizen. How much do we have to pay for the device?
Your child can use his Edusave account to pay for the device. Should there be insufficient Edusave funds, your child can pay via Giro/Cheque. You can check for the Edusave balance at 62600777.

2. My child is on MOE-FAS. How much do we have to pay for the device?
There are subsidies even your child has insufficient funds in the Edusave account. The cash out-of-pocket will be $0.

3. My child is a PR. How to make payments?
Payment can be made via Giro/Cheque for Permanent Residents (PR) or International Students (IS).

Data Protection
1. How will my child’s/ward’s data be used in the PLD and IT Applications?
DMA. The Device Management Application (DMA) which will be installed in your child’s/ward’s PLD collects data on usage by the student, such as the amount of time spent on each application. The DMA data will only be used for MOE’s cyber-wellness measures and technical troubleshooting. MOE will not disclose the data to any person otherwise than permitted under the law.

IT Applications
For the IT Applications (student iCON, Microsoft ProPlus and Zoom), the school will use your child’s/ward’s personal data such as his/her name, birth certificate number and class to set up user accounts. This data will also be used for the purposes of authenticating and verifying user identity, troubleshooting and facilitating system improvements. In addition, the commercial providers of these platforms (e.g. Google, Microsoft) will collect and deal with user data generated by your child’s/ward’s use of these applications. The collection use and disclosure of such data are governed by the commercial provider’s terms of use, which can be found here:

• Student iCON: https://workspace.google.com/terms/education_terms/

• Microsoft Pro Plus: https://portal.office.com/commerce/mosa.aspx

• Zoom: https://zoom.us/docs/en-us/schools-privacy-statement.html